Mission
Help people buy only the protection they can explain to the person who shares their kitchen table. If a benefit cannot be said in a sentence, it is not ready to be sold.
About Us
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20years of experience
Our story
Insurance Should Sound Like a Promise, Not a Puzzle
Butlington began in 1992 as a small advisory desk for families who were tired of signing documents they could not retell. The first clients were not looking for the cheapest line on a comparison sheet. They wanted someone who would sit with a schedule until the excess, the waiting period, and the exclusions were ordinary words.
That habit never left. We still open every review with three questions: who depends on this cover, what event would strain the household, and which cost must stay predictable. The policy is built backward from those answers.
- Advice before paperwork
- Claims guides on every file
- Renewals that are re-explained
- Networks you can preview
What we believe
Mission, Promise, and the Way We Work
Promise
We will name the limit before we name the benefit. A cap, an excess, or a waiting period is part of the product, not a detail for later.
Method
Every quote carries a one-page summary. Every claim has a named guide. Every renewal is a fresh conversation, even when the plan stays the same.
A short history
How the Desk Grew Up
1992
The first household reviews focus on life cover and home buildings. Clients keep the handwritten summaries.
2001
Health and motor cover join the library. We publish the first claim checklist so families know what to photograph.
2010
Travel and small-business continuity are added for clinics, studios, and workshops that cannot close for a month.
2018
Repair and care partners are listed beside quotes, so a policyholder can see who might actually do the work.
2026
Butlington still measures a good year by decisions people understand, not by how fast a form was signed.
In practice
The Numbers Behind the Conversations
These figures describe the scale of the desk. They are not a promise that any single claim will be paid. Each policy still stands on its own wording.
1.8MPolicies in force
940KClaims supported
6,800+Care partners
12,400Repair partners
How a relationship starts
From First Email to a Schedule You Can Keep
A new enquiry begins with what you want to protect, not with a product code. An advisor replies with questions that are specific: ages of people on the plan, the kind of home or vehicle, trips already booked, or the way a business earns its income. You are never asked to invent an answer.
The draft quote then shows the monthly amount, the excess, the main benefits, and at least three things the plan does not pay. We would rather lose a sale than hide a gap. If you already hold cover elsewhere, bring that schedule. We will say plainly when staying put is the better choice.
After you accept, the schedule, the claim checklist, and the renewal month are sent together. Mid-term changes, such as a new driver or a home renovation, are handled as amendments with their own summary. Nothing silent is added to the wording.
Who we are glad to advise
- Households arranging life, health, home, or motor cover for the first time.
- People renewing and unsure whether last year’s plan still fits.
- Travellers who want medical treatment and trip interruption explained before departure.
- Clinics, workshops, studios, and family firms that need liability and continuity cover they can brief to a team.
If you want to work on the advisory side of that conversation, write through the contact page and choose “Become an advisorâ€. We look for people who can slow a meeting down.