Elena Marlow
Chief Coverage OfficerElena sets the standard for one-page summaries and refuses wording the team cannot say aloud.
Our Team
Home / Our Team
The people on the file
Advisors Who Stay Past the Welcome Note
Butlington is a desk of specialists. You will meet one lead advisor and, if a claim opens, a guide who does not hand the story to a stranger halfway through.
Daniel Okonkwo
Head of Claims CareDaniel designs the first-day checklists and keeps decision timelines visible to policyholders.
Priya Sen
Life & Income AdvisorPriya matches sums assured to real household gaps, including the years a loan still has to run.
Marcus Hale
Motor Cover LeadMarcus lives in excesses, named drivers, and repair-partner updates for cars and bikes.
Hannah Briggs
Home Protection AdvisorHannah separates rebuild cost from market price and prepares families for storm and water claims.
Omar Farid
Health Plan SpecialistOmar reads hospital lists and waiting periods until a family can point to the facility they would actually use.
Sofia Lang
Travel Cover LeadSofia insists on medical declarations before tickets are locked and explains activity extensions early.
Jonah Ellis
Business Continuity AdvisorJonah builds liability and interruption packs for clinics, studios, and workshops.
Work with us
How an Advisor Is Chosen for Your File
Life and income questions go to Priya’s group. Homes go to Hannah. Motor files sit with Marcus. Health plans are read by Omar’s desk, travel by Sofia, and business packs by Jonah. Elena reviews any summary that will be used as a template. Daniel joins the moment a claim is more than a simple document check.
You can ask for a particular person through the contact form. If they are with another household that week, we say so and offer the next specialist in that line rather than a general inbox.